You may not be able to receive mail sent from specific senders for any one of several reasons. After trying the first solution, check to see if you can receive e-mail sent from specific senders. If you are still unsuccessful, continue using the suggested solutions until the problem is fixed.
Solutions
- Check the Mail Controls
- Check the Spam Folder
- Add the Sender to the Address Book
Check the Mail Controls
- Verify that the Mail Controls are not blocking the sender's screen name, e-mail address or domain
- Note: You need to be signed on to a master screen name or a screen name on a General Access category to adjust the Mail Controls. A master screen name is the first screen name you created for this account and any screen name you have assigned master screen name status at "AOL Keyword: Names"
To check the Mail Controls:
- Go to AOL Keyword: "Mail and Spam Controls"
- Click the "Controls For": drop-down menu to open it, choose the screen name that you wish to adjust from the list, then click it. For screen names on a General Access category, you can only adjust the Mail Controls for that name itself
- Next to Sender Filter, click the "Edit" link
- Click the "Use a Custom Sender List" link
- Select the screen name, e-mail address, or domain names that you would like to unblock on the list of e-mail addresses you have blocked, then click the "Remove" button
- Click the "Save" button
- Click the "Save" button
- Click the "Save" button
To access your AOL WebMail's Mail Controls:
- Sign on to AOL WebMail
- Click the "Settings" link in the upper left corner
- Click the "Spam Controls" link
- In the Spam Filters by Address section, click the drop-down menu to open it. Choose the "Custom" option by clicking it
- On the right side of the screen name, e-mail address, or domain names that you would like to unblock on the list of e-mail addresses you have blocked, click the "X" button
- Click the "Back to MAIL" button, then click the "OK" button
Back to top and check the Spam Folder to ensure your spam filters have not caught any mail incorrectly. To check the Spam folder:
- Go to AOL Keyword: "Spam Folder"
- If you see any e-mail that came from the sender, click the e-mail to highlight, then click the "This is Not Spam" button. The AOL software will now look for similar e-mail and make sure to place them in your inbox.
To check the Spam folder on the AOL.com:
- Sign on to AOL WebMail
- Click the "Spam" folder
- If you see any e-mail that came from the sender, double-click the e-mail to open it, then click the "Not Spam" button
Add the specific sender to your address book to ensure that their mail is allowed to be delivered. To add the sender to the Address Book:
- Click the "Mail" menu, then click "Address Book"
- Click the "Add" button
- Enter the information under the Contact, Home, Work, or Details tabs, then click the "Save" button
To add the sender to the Address Book on the AOL.com:
- Sign on to AOL WebMail, then click the "People" tab
- Click the "Add Contact" button
- Enter the information under the Name, Email, Phone, or click the "Details" tab, enter the required information, then click the "Save" button
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